PyroGate.EU

FAQ

DISCOUNTS
The discount is automatically calculated based on the total price of the products in the shopping cart. If you add a product to the cart that is already discounted, the additional discount for this product will no longer be included, however, you can get a bigger discount on non-discounted products.
For example

You put in the cart 50 pcs. of RDG1 – RED which is already discounted.
You will not receive additional discounts on this product in the shopping cart, but a 10% discount on any other non-discounted product will be activated.


Can you send your products out of the EU? For example to the USA, Australia, Canada, …?
Thank you for your interest in our products however shipping out of the EU is not possible.

How much I have to pay for transport?
Weight limit for one package is 30 kg. Price for shipping is the same for all packages (500 g or 29 kg, you pay the same price).

Actual price you can find in the shopping cart.

I have paid through bank transfer. When will my order be sent off?
As soon as your payment will be credited on our account, we can process your order. Please keep on mind that international SEPA bank transfer lasts for 1-2 workdays!!!

I have paid with my credit card. When will my order be sent off?
If was your credit card transfer successful, your package will be send as soon as possible (usually within 2-3 workdays). In case of some bigger delay we will contact you immediately.

How long does it take from paying to receiving the order?
If all ordered products are available, your order will be send within 2-3 WORKDAYS (in November and December usually within one week). The duration of the transport is different – in the space of 2-8 WORKDAYS depending on the weight of the consignment and the final destination.

I am a trader and I am interested in cooperation with you. Could we strike a bargain?
Of course! Email your vision to us, what you are interested in and we will prepare an individual offer with special prices only for you. If you have applicable VAT number, we can sell you all products without 21% TAX